The Best Choice in Fine Interior
Follow our recommendations and extend the life of your carpets
Follow our recommendations and extend the life of your carpets
Balls of fluff or loose fibers? Normal. Your new carpet isn’t unraveling. It just contains some fiber tips sheared in the manufacturing process to achieve uniform pile height. This “shedding” will minimize over time with regular vacuuming.
On close inspection, you might see an occasional “sprout” or snag lifting above the carpet surface. This can be caused by pet nails, high heels, or even vacuuming. Don’t pull on it — that could damage your carpet. Instead, just snip the tuft with scissors to match the existing pile height.
Carpet rolls come in widths of 12 or 15 feet, so seams are expected in most rooms. However, the visibility of the seams depends on the texture and color of your carpeting as well as the lighting and furniture placements.
As your carpet begins to age, you may notice grayish lines around baseboards, under doors, and along the edges of stairs. This soiling is caused by dust and other airborne pollutants that can accumulate where concentrated airflow is directed over the carpet’s pile. This is a result of the environment and not a carpet defect. Changing air filters regularly and vacuuming consistently may help minimize it.
Carpet buckling occurs when the underside of carpet becomes detached from the adhesive. Common reasons include:
If you notice buckling or wrinkling, contact a professional.
For proper installation, installers will need access to all areas being covered. So we’ll ask you to make sure other remodeling projects (such as drywalling, painting, plumbing, etc.) are complete. Please also clear any equipment from the area prior to your flooring installation date.
If your Chamil Floorings (Chamil2945 LLC) sales contract states a specific charge for furniture moving, that means installers are planning to move common items like couches, chairs, tables, etc. But please note that installers or Chamil Floorings (Chamil2945 LLC) Co. can’t move or be responsible for large furniture items, like pianos, waterbeds, pool tables, and grandfather clocks.
You’ll also need to:
If you’re moving all furniture yourself, please make sure the entire installation area has been cleared of all furniture and wall hangings before we arrive.
Are there any appliances with direct water, gas, or electric hookups in the installation area? If so, you’ll need to disconnect these before we arrive. If you need help, please contact your RiteRug specialist. We can help you arrange to have a plumber assist with the removal of most appliances for an extra charge, paid directly to the plumber.
If your contract states a specific charge for “rip-up” and/or “haul away,” this means installers will be removing your old flooring for you at the start of our installation. But if you decide to do this yourself, please be sure your installation area has been completely stripped of the previous floor covering (including carpet pad and staples, if applicable) prior to installation day.
If you’re replacing carpet, leave the tack strips attached to the floor, but sweep the floor and make sure it’s clear of any debris.
It’s time for your new floor! Please be available the entire day of your scheduled flooring installation. We respect how busy you are, but the arrival time of the crew may vary based on a variety of circumstances, including the location, size, and specifications of the job.
We’ll do all we can to minimize disruption. But like any remodeling project, the flooring installation process can be noisy and dusty. Please plan for the fact that installation areas will not be usable. If you have children or pets, it might be a good day to spend with grandma or limit their access to unaffected areas of the house.
It’s important that the temperature in all installation areas be set to at least 70 degrees for the 24 hours prior to, and 24 hours after, installation. This warmer temperature helps acclimate your new flooring. If the temperature is below 70 degrees when we arrive, we cannot responsibly install your flooring, and you’ll need to reschedule installation.
If your contract states a specific charge for “rip-up” and/or “haul away,” installers will be removing your old flooring for you before installation. (If this isn’t part of your contract, please see Before Installation for a list of things you’ll need to prep in advance.)
Unless your sales contract states otherwise, all stairs are installed wall-to-wall and in “waterfall” style. (If you prefer another installation style, please make arrangements for custom steps and discuss any charges with your Chamil Floorings (Chamil2945 LLC) sales professional prior to scheduling installation.)
Note that bound runners generally require a second scheduled installation day.
Like any construction project, unforeseen issues may arise during the course of installation. We’ll bring these to your attention as soon as we become aware.
If further work is needed, please understand that additional charges may be required to complete the installation. These charges are the customer’s responsibility.
If we’re not able to contract for the necessary labor (for example, if structural issues are discovered), you’ll be responsible for hiring another contractor to perform that portion of the work before we can come back and complete your flooring installation. We may be able to refer you; contact your Chamil Floorings (Chamil2945 LLC) R specialist if you have any questions.
If your new floor is made of tile, vinyl, or laminate, please do not walk on it — or move any furniture back — for at least 24 hours. Your floor needs time to “cure,” which is the process of making sure the adhesives have completely set. This helps to reduce shifting in tile floors or wrinkling or buckling in laminate or vinyl floors.
For the same reason, you‘ll want to make sure you maintain a temperature of 70 degrees for at least the first 24 hours after installation.
Also avoid washing a new vinyl floor for the first 5 days or so. It’s ok to use a damp cloth to very gently wipe off any minor markings or manufacturer logos.
During the flooring installation process dings in baseboards or marks on walls can happen, which might require you to do light touch-up after our crew leaves.
If your new flooring is thicker than the previous floor (a higher pile carpet, for example), it’s possible that your existing doors may need to be shaved down to allow them to open and close properly. If so, your RiteRug specialist would be happy to recommend a trusted trim carpenter.
If grout was used on your floor, you may notice a slight film left behind on the surface of your tile or stone. This is known as “grout haze,” and it’s a normal part of the grouting process. But after your floor has cured for 24 hours, you can easily buff this haze away with cheesecloth.
We’ll ask you to do a final walk-through with the installer to make sure that our work meets — and hopefully exceeds! — your expectations. Please contact us if you have any questions or concerns. And if you’ve had a great experience, of course we’d be grateful for any referrals you send our way.
Enjoy your beautiful new flooring
As your flooring retailer, we encourage you to visit the manufacturer’s website for warranty details.
Each flooring manufacturer’s warranty is different. But they all have good information about how to care for your new flooring, how to make sure you don’t accidentally void the warranty, and what is covered and not covered.